Returns & Exchange Policy

Items can be returned within 30 days of purchase for a full credit.

New, unopened or unused merchandise, in original packaging, can be returned up to 90 days for an exchange or store credit. 


To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts, for reasons not due to our error 
- Any item that is returned more than 30 days after purchase - and not in new, unopened or unused condition and missing original packaging

Once your return is received and inspected, applicable refund will be processed within 2 business days. You will also be notified through email. It can take 3-5 business days for the refund amount to show up in your account. Refund will be issued to the original form of payment (credit card, PayPal, etc.).

If the return/exchange is because of an error from our side and is within 30 days, you’ll receive a shipping label via email. Print, attach and drop off your return item. 

Exchanges 
For exchanges, send us an email at support@anchorfilters.com with the details of the items.

Shipping 
To return your product, you should mail your product to:

Anchor USA
13421 Benson Ave 
Chino CA 91710

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Late or missing refunds - if applicable
It may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account, and then your credit card company. If you’ve done all of this and you still have not received your refund, contact us at support@anchorfilters.com.